Refund Policy

At Noor-e-Jannat we want you to be completely satisfied with your purchase. We offer a hassle-free 15-day return policy from the date you receive your item.

To qualify for a return, make sure your item is in its original condition, with tags, and in its original packaging. Don't forget to keep your receipt or proof of purchase handy.

To initiate a return, simply get in touch with us through email at noorejannatofficial@gmail.com or WhatsApp us at +92 311 1065111. We're here to assist you every step of the way. Please note that we can only accept returns that have been requested in advance.

In case you encounter any issues, like receiving a defective or incorrect item, please let us know right away. We're committed to making it right for you.

Need an exchange? The quickest way to get the item you desire is to return the one you have. Once we've accepted your return, you can place a separate order for the new item.

For refunds, as soon as we receive and inspect your return, we'll promptly notify you about the status. If your return is approved, you'll receive an automatic refund to your original payment method within 3 to 4 business days (excluding return delivery charges). Keep in mind that the processing time may vary depending on your bank or credit card company.

If it's been more than 4 business days since we approved your return, don't hesitate to contact us at noorejannatofficial@gmail.com or WhatsApp us at +92 311 1065111. We're here to assist you with any questions or concerns you may have."